Schedules - Every effort will be made to operate according to published schedules. Circumstances sometimes develop beyond our control, such as weather or traffic delays and accordingly bus companies cannot be held responsible for errors in timetables, inconveniences or damages resulting from delayed buses. Connections cannot be guaranteed and schedules are subject to change.
Bus Cancellations - Customers are encouraged to call the phone number on the eTicket for most updated bus status.
Open Tickets. Bus company reserves the right to cancel buses due to weather/traffic/coach condition. If customer purchased a ticket for which the bus is canceled, the customer must initiate an open ticket request within 7 days of the scheduled departure date. An Open Ticket will be issued only if the cancellation was verified by the bus company. NO REFUNDS WILL BE GRANTED FOR BUS CANCELLATIONS. SMOKING IS PROHIBITED on all buses.
Bicycle - Bicycles may be transported, customer may call the main office in advance to confirm space availability.
Customers with disabilities - For passengers with disabilities or special needs, including people who use wheelchairs, we require 48-hour advance notice through our customer service: 212.244.6132. This advance notice is in accordance with federal guidelines, and it is benefical, as your request(s) can then be more readily accommodated.
Children's Fares - Children up to 1 year old will be transported free when not occupying a seat at the exclusion of another passenger when traveling with a passenger paying the full adult fare. Children over 1 year of age will pay the full adult fare unless specified by a particular carrier or tour provider.
Animals - Animals will not be transported, except for service dogs for disabled.
Customers with disabilities accompanied by a service animal are welcome. The service animal is the responsibility of its owner and must be under the control of its owner at all times (i.e., leash, harness or carrier). The service animal must ride in the bus within the customer's space. Service animals may not travel in the aisle or occupy a seat. Eastern reserves the right to refuse passage to any animal that poses a direct threat to the health and safety of other customers, Eastern personnel or contractors.
Baggage or Luggage – Baggage will be limited to 1 piece per adult ticket, plus carry on baggage. BUS COMPANIES ARE NOT RESPONSIBLE FOR LOST OR MISPLACED BAGGAGE.
Objectionable Persons - Bus Companies reserve the right to refuse transportation to any person appears under the influence of intoxicating beverages or drugs or who is unable to take care of oneself or to any person whose conduct is such, or likely to be such, as to make one objectionable to other passengers.
Cell Phones – "Limited" with respect and courtesy to your fellow passengers.