easternReliable · Affordable · Accessible




Frequest Asked Questions

  • How do I find out the bus schedules and fares?

    You can visit www.easternshuttle.com to find out.

  • Where Can I purchase a bus ticket?

    You can purchase a ticket online by logging on to our website at www.easternshuttle.com.

  • What types of payment are acceptable online?

    Currently, we accept Visa,Master Card,American Express, Discover online and we are looking forward to expanding our payment method in the near future.

  • How do I purchase an online e-ticket?

    Step1: Visit our web site at www.easternshuttle.com , then search the bus ticket you would like to buy. Registration is not required to buy tickets online. However, we highly recommend you register with us. This way, you can track all your order history.

    Step 2: Add your desired bus schedule to cart, and continue shopping until you want to do a final check-out.

    Step 3: After you submit your credit card information at the end of the check-out process, you will be confirmed by email which is sent to your email address provided. The email is the e-bus ticket that you have to print out to be presented at boarding.

  • What do I have to do if I didn’t receive my e-bus tickets 10 minutes after my online purchase?

    Send email to help@easternshuttle.com, our customer service will assist you to get your tickets.

  • What should I do if I don’t have a printer to print out my e-bus ticket?

    Under current company policy, you have to print out the e-bus ticket for boarding.

  • How early do I have to arrive at bus station before any scheduled departure time?

    For people who bought tickets online, they have to arrive in the station at least 30 minutes prior to their departure time to guarantee their seats. For all other customers, all seats are served on first-come, first-served basis.

  • Is there any assigned seating on buses?

    No. It is first come, first serve.

  • How many luggage is allowed on board?

    One piece of big luggage and two small carry-on luggage are within normal acceptable range. Bus Companies are not responsible for lost or misplaced baggage.

  • Can I get a refund after I purchased a ticket but I couldn’t make the trip or failed to catch the bus?

    Under current company policy, we don’t give a refund under these circumstances; Please be aware of this policy before you make up your mind for the actual purchase.

  • Can I buy tickets online for someone else who will actually travel with the bus?

    Yes. You simply put traveler’s name in Ticket Holder field in the item lists in your Shopping Cart and check out when you finish shopping.

  • Where can I find New York City subway information?

    You can log on to MTA’s website at to find out.

  • What is your alcohol policy?

    Prohibit the consumption of alcohol by passengers, including reserving the right to refuse service if passenger appears intoxicated.