easternReliable · Affordable · Accessible

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Offices:

New York, NY : 28 Allen St, New York, NY 10002 (Chinatown, F Train to East Broadway)

Hours: 7:00 AM – 7:00 PM

Phone: 212-244-6132

Washington, DC : 715 H St NW, Washington, DC 20001 (Between 7th St. NW and 8th St. NW, near the entrance of Chinatown)

Hours: 6:30 AM - 1:30 AM (Wed. & Thu.), 6:30 AM-3:30 AM (Fri. – Tue.)

Phone: 202-842-0688

Eastern Shuttle Terms and Conditions
Refund Policy -

All tickets are non-refundable once the transaction is completed. Duplicate transactions are also non-refundable because duplicate transactions prevent other customers from purchasing tickets. There will NOT be a refund for bus delay due to weather, traffic, and mechanical issue.

Rescheduling Policy -

Customers can reschedule their tickets up to 24 hours prior to the departure time. Tickets cannot be rescheduled less than 24 hours prior to the departure time. Tickets can only be rescheduled to the same route provided by the original bus carrier. Customers can reschedule their tickets via customer service. Ticket can be rescheduled up to four times.

Acceptable Ticket Formats -

Eastern accepts e-tickets as a printed copy and as a hand written copy. Please refer to the Q&A section on EASTERN SHUTTLE (https://www.easternshuttle.com/qa ) for the list of information that must be copied from the e-ticket onto a piece of paper. Each passenger requires a separate piece of paper.

Standby Policy -

If you miss your bus, your ticket becomes a standby ticket. You can use the same ticket to board the next scheduled bus, only if the next scheduled bus have available seat. Ticket is only valid within the same scheduled date.

Service Animal Policy -

No pets are allowed on the bus except service animals. The service animal is the responsibility of its owner and must be under the control of its owner at all times (i.e., leash, harness or carrier). Service animals must ride in the bus within the customer`s space and may not travel in the aisle or occupy a seat. We reserve the right to refuse passage to any animal that poses a direct threat to the health and safety of other customers or personnel.

Smoking -

All buses are smoke-free. Smoking, including the use of e-cigarettes and all electronic simulated smoking materials, is prohibited on board.

Luggage -

Each passenger is allowed to have one check-in bag and one carry-on bag. The check-in bag should not weigh over 50 pounds and must not exceed 62 inches when adding the total exterior dimensions (length+width+height). Extra charges ($10 to $20 per piece) apply for oversize and additional bags.Eastern does not provide checked baggage service or provide receipts for baggage transported on the bus. We are not responsible for any lost, misplaced and damaged baggage.

Bicycles -

The transportation of bicycles is not guaranteed. Eastern will transport bicycles on a space available basis. Extra fees may apply when Eastern is available to transport bicycles. No bicycles are allowed during Fri., Sat., Sun. and holidays.

Minors Traveling Alone -

Passengers under the age of 16 must be accompanied by an adult.

Seniors, Students, Veterans Discounts -

There are no special offers for seniors, students, veterans etc.

Special Assistance

For passengers with disabilities or special needs, including people who use wheelchair, we require 48-hours advance notice through our customer service at 202-750-9078 or help@EasternShuttle.com. This advance notice is in accordance with Federal guideline. It also allows us to ensure your request can be accommodated.

Conditions of use

1.If you purchased your ticket online, please arrive at the station 30 minutes prior to the departure time to guarantee your seat. If the passenger has not checked in 30 minutes prior to the departure time, the seat might be sold to others.

2.A government issued photo ID and copy of E-ticket are required when board. Failure to present both may cause a delay or cancellation of your trip.

3.The customers' name(s) on the E-ticket should match the passengers' or one of the passengers' names.

4.Please be advised that the ticket is valid only for the date and time stated on the ticket

   (Please also refer to the Standby Ticket Policy).

*We reserve the right to update the above Terms and Conditions without notice to customers.